Frequently asked questions

If you need to recover your password, go to the sign-in page and click on the “Forgot Password?” button. Then enter your email address and click “Reset Password”. You will receive instructions on how to restore your password shortly after that.

If you forget your email address, you will need to contact customer support. We must follow an ID verification procedure in order to confirm your identity. A customer support specialist will assist you with recovering your email. Please note that this is not a fixed procedure, as each account is reviewed individually.

You may create only one account per person, family/household, home address, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), or electronic device (computer, mobile phone, tablet, etc.). If you have more than one account, your account may be suspended immediately and all funds may be confiscated.

Yes, this can be done easily, and each customer is free to switch from and to any of our available currencies. To do so, you simply need to select the currency of your choice before making a deposit. Please note that you may only request a payment in the currency of your wallet.

Wincrown Casino accepts the following currencies: EUR, AUD, USD, NOK, CAD, NZD, JPY, BRL, INR, ZAR, BTC, ETH, LTC, BCH, DOG, USDT, BNB, ADA, TRX, XRP.

All deposits will be processed almost immediately.

Would you like to receive your winnings faster? A quick withdrawal process, taking as little as up to 15 minutes, becomes available once your account is verified. Without verification, your withdrawal request may be put on hold. We strongly recommend completing the verification procedure even before you are ready to make your first withdrawal. This way, everything will already be in place when the times come to cash out. Let’s make your gaming experience as smooth and enjoyable as possible.

All withdrawal requests will be processed within an hour. The actual transaction times may vary depending on the payout method selected. In most cases, it happens immediately after the payment has been initiated. Some payment methods may require 1-3 working days for your cashout to be completed.

The actual limits can be found on the Payment page.

All transactions are free of charge.

Yes, there are certain limits, all of which can be found on the Terms and Conditions page.

If you are stepping into the exciting world of online gaming, you will need to verify your account to ensure a safe and enjoyable experience. Verification is a simple process designed to protect your identity and funds. Here is how you can do it:

Identity Verification
First things first, we need to confirm that it is really you. For this, you will need to provide a clear scan or photo of any one of the following documents:
- Passport
- Driving License
- ID card
Please make sure the document is valid and that all details are clearly visible. Then, simply upload it to the casino through our secure upload facility.

Adress verification
Next, we need to confirm your place of residence. Similar to step 1, please upload one of the following:
- Utility bill
- Bank statement
- Any other official document showing your name and address
Please make sure the document is recent, meaning it must have been issued within the last three months. If you do not have a document that meets this requirement, please contact our customer support team, who will be happy to assist you with alternative solutions.

Payment Method Verification
Depending on the method you plan to use for depositing and withdrawing money, the verification requirements may vary. Here is what you need to know:
- Credit/ Debit Card: If you are using a card, you may be asked to provide the card number with some digits hidden for security reasons.
- E-wallet: For e-wallets, you may need to provide a screenshot of your e-wallet account.
- Bank account: A bank statement may be required.

Optional Verification: Phone and Email
At your request, we can also verify your phone number and email address. While this step is optional, it adds an extra layer of security to your account.
Phone verification: You will receive a code via SMS that you will need to enter on our website.
Email verification: A verification link will be sent to your email address. Simply click on that link to verify your email.
If you have any questions or need assistance during the verification process, our customer support team is always here to help. Happy gaming, and welcome to the Wincrown community!

Ready to boost your play? Wincrown Casino offers exciting deposit bonuses, and claiming them is simple. Here is how:

Via Mobile Quick Deposit

1. Tap the "Login" button located in the upper right-hand side of your screen.
2. Once logged in, click the green "+" deposit button, also located in the upper right-hand corner.
3. You will be redirected to the deposit page.
4. Complete the form with your payment details.
5. Before submitting, choose the deposit bonus from the options listed below. Copy the corresponding bonus code and paste it into the "promocode" field. Press "Add".
6. Finalize your payment, and your bonus will be added to your account.

Through Navigation Menu

1. Begin by clicking the burger menu in the upper left-hand corner to navigate to your casino account page.
2. Press the "Deposit" button to start the transaction.
3. A payment form will appear. Fill in the required details to proceed.
4. Below the payment information, you will find a section where you can enter a promo code. Insert the promo code and click "Add".
5. Complete the payment. Once successful, your deposit bonus will be credited to your account instantly.

Via the Promotions Page

1. Visit the Promotions page on the Wincrown Casino website.
2. Browse through the available promotions and select the one you would like to claim by clicking "Get Bonus".
3. A payment form will appear for you to enter your details.
4. Before submitting, choose the bonus you wish to claim from the available options.
5. Click "Submit" to finalize your payment.

Ready to claim your no deposit bonus with ease? Whether you already have a promo code or have just received one by email, here is a simple guide to activate it:

1. Start by clicking the "Login" button located in the upper right-hand side of your screen to log in or sign up.
2. Press the burger menu to navigate to your casino account.
3. Click on your name, which you will find at the top of the list. Select the "My bonuses" option to proceed.
4. You will be redirected to the Promo page, where you can activate your offer.
5. Find the field titled "Have a promo code?" and enter your no deposit promo code there.
6. Click the blue arrow button to submit your code.
7. That is it. Your no deposit bonus will now be added to your account.

Wagering applies to bonus offers in games where the specific bonus terms are in effect. During the wagering process, all of your bets are added together until the required wager amount is reached. Commonly, the bonus amount is multiplied by the wagering requirement. For example, if the bonus amount is €100 and the wagering requirement is 50 times, this means that you will need to place bets until you reach a total of €5,000 in order to complete the wagering.

Please read the bonus terms carefully. In some cases, if you are breaking the rules or overlooking them, for example by wagering your bonus while exceeding your limits, the wager may not be accepted. If you have not breached any rules or terms and believe this is happening by mistake, you can contact our customer support team and ask for assistance.

Yes, you can receive a personal bonus offer at any time.

Yes, your personal information is very well secured. The safety of your private information is one of the most important priorities for us. We can guarantee maximum protection on our side.

Wincrown Casino may ask you to confirm your identity at any time.

Once we have received all the documents we require, your account will be verified immediately.

You can set up your own deposit limits so that you can avoid significant losses.

You can close your account temporarily or permanently by visiting your account settings. Please note that this is an irreversible process.